Featured photo: Water-meter cover. Representative EPA file photo; not a meter involved in the LaGrange billing dispute. Photo: U.S. Environmental Protection Agency / Wikimedia Commons · Public domain. Displayed at a reduced size; the site may crop the image.
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LAGRANGE, Ohio — Residents are seeking answers after water bills rose following a review of old meter readings, according to Cleveland 19’s report on a November 10 special council meeting.
Mayor Gary Kincannon told the station that replacement crews photographed old meters and the village adjusted bills using those readings. He said faulty transmitted readings had led to some customers being undercharged.
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La Fiebre 101.7 FMLa música y la voz de Cleveland.ESCUCHA EN VIVOResidents questioned the adjustments, including when the additional water was used and whether it could predate their ownership of a home. The report did not establish an answer to every disputed bill.
The mayor said council would revisit the concerns at a work session scheduled for 6:30 p.m. November 19. No final resolution was announced in the report.
Residents with questions should contact village utilities about their own account and request an explanation of the calculation. This reporting does not establish fraud, a universal billing error or a guaranteed refund.